Exceptional Customer Support

A key factor for an efficient and good operation from Basis’s hosting factory is a standardized architecture and configuration of the Customer’s infrastructure. This enables the Basis operations consultants to support each customer in an efficient and trouble-free manner.

Basis Consulting has built up an organization and an operating concept that over the past 20 years has made us the largest SAP operations provider in the Nordic region. The core for the Basis team to be able to deliver quality services and ensure continuous development of the operational service is:

When it comes to improvements in service quality over time, we see from previous deliveries and existing customers that we achieve improvements because we have a standardized “SAP factory”. When a customer reports a need, we would like to see this improvement not only apply to one customer, but that we build the solution so that all customers in the “hosting factory” can benefit from the “innovation”. In this way, we can provide input for improvements for all customers, but customers can decide for themselves when they are ready to make changes (pace of change). 

Key benefits: