| Operation center – Service Desk | Included | No, order from 3.party |
| 24/7/365 Duty on Call | Included | No, order from 3.party |
| 24/7/365 Monitoring for SAP | Included | No, order from 3.party |
| SAP maintenance service | Included | No, order from 3.party |
| SLA checks + EWA review | Included | No, order from 3.party |
| SLM (Service Level Manager) | Included | No, order from 3.party |
| SLA for SAP application uptime | Included | No, only for IaaS |
| IT Security concept | Included | No, build it |
| Backup, HA/DR | Included | No, build it |
| Cpu and Mem HW growth | Included | No |
| SAP Certified (Hosting, HANA and Cloud) | Yes | No |
| Certification – ISO 27001 | Yes | No, only for the cloud |
| Certification – ISAE 3402 | Yes | No |
| GDPR compliant | Yes | Cloud Act |
| Planned downtime | Yes, as agreed | No influence |
| Fixed price per month | Yes | No |
| SAP license (as subscription) | Yes (optional) | No (order from 3.party) |
