Why Basis hosting services Why choose Basis SAP Hosting Factory SAP Service Operation center – Service Desk 24/7/365 Duty on Call 24/7/365 Monitoring for SAP SAP maintenance service SLA checks + EWA review SLM (Service Level Manager) SLA for SAP application uptime IT Security concept Backup, HA/DR Cpu and Mem HW growth SAP Certified (Hosting, HANA and Cloud) Certification – ISO 27001 Certification – ISAE 3402 GDPR compliant Planned downtime Fixed price per month SAP license (as subscription) Basis Private Cloud Included. Included. Included. Included. Included. Included. Included. Included. Included. Included. Yes Yes Yes Yes Yes, as agreed Yes Yes (optional) Public Cloud No, order from 3.party No, order from 3.party No, order from 3.party No, order from 3.party No, order from 3.party No, order from 3.party No, only for IaaS No, build it No, build it No No Yes, but not for what you build No Cloud Act No influence No No (order from 3.party)