SAP Managed Private Cloud
What is Sovereign Private Cloud (Hosting) by Basis?
SAP software needs love, care and maintenance to run smoothly. SAP Operation from Basis relieves the pain for you to take care of these tasks. Our hosting (private could) solution is designed to give SAP customers a cost-effective, comprehensive, and flexible application management for your SAP landscape. To keep control over infrastructure and to provide SAP operation gives our customers a stabile SAP environment and only one partner to blame if an incident occur. In addition to our services, add your SAP application partner or inhouse SAP team to cover the total development and operation needs.
Our SAP factory
We harness the power of modern cloud technology to offer exceptionally cost-effective Private Cloud (Hosting) services. Our infrastructure is optimized to deliver maximum value while minimizing your IT expenses.
Data Centers
Norway ranks at the top among the world’s most suitable countries for location of data centers. Political stability, location in fresh climate, reasonable cooling, access to public infrastructure in the form of networks and stable electricity are factors why many choose to build server park in Norway. The service platforms are located in three different geographical areas in Norway and one in Germany.
- Data center 1 – Oslo (Ulven), Norway
- Data center 2 – Oslo (Lørenskog), Norway
- Data center 3 – Trondheim, Norway
- Data center 4 – Hamburg, Germany
All data centers have redundancy in the form of properly scaled UPS (emergency power), double power supplies, fire extinguishing systems and cooling systems etc. and of course redundant communication lines (fiber) are established between the locations.
Network
Network services are a very important part of the Basis Consulting’s infrastructure. A well-planned network architecture is essential for providing stable services while maintaining the necessary flexibility to meet new requirements to our customers. Our primary focus is security, therefore we have chosen to use a “zone concept” where each customer’s network is located in its own safety zone. This also applies for WAN connections to customer and any partners. All traffic in and out of these zones is controlled by firewalls. In terms of WAN connections, there are great variations in customer requirements. All major ISPs are represented in the “Carrier Connection Rooms”. The most common connection protocols used are IPVPN and IPSEC over Internet. Both can be set up with full redundancy. This solution involves redundant lines, equipment and communications to the secondary location for a disaster scenario. Basis Consulting has own fiber channels in separate conduits between the primary location and secondary location. All the customer networks are built on connections with a minimum capacity of 10 Gbps, both internally and between the primary and secondary locations.
Infrastructure
Customer specific infrastructure
Configuration Management Database (CMDB)
Basis Consulting CMDB is the central and most important tool for controlling the IT infrastructure. To be able to operate customer systems in a good and efficient way, we have put great effort in storing all relevant infrastructure and operational data into the CMDB which gives us full control of both the technology and the commercial aspects of the customers operations. As a result we have full control of the infrastructure and can provide a high quality service to our customers. Customers also have access to a subset of the CMDB information using the customer portal. Another benefit of utilizing our CMDB is the reduced probability of human error by using pre-defined templates to generate configurations for different system components. The CMDB enables Basis Consulting to operate its customer’s SAP infrastructure in a cost efficient way. We are putting a lot of effort in our CMDB and it’s our “secret sauce” for our SAP operation.
Monitoring
Basis Consulting has more than 15 years of SAP monitoring experience and a lot of time and effort has been spent on optimizing the monitoring framework. Our monitoring consists of over 1000 monitoring items specially designed for SAP. This allows us to handle problems by short notice as well as observing mid- and long-term trends, changes, security issues and needed updates and patches.
Our people – experience counts
Included Services
- 24/7/365 Duty on call and service desk
- 24/7/365 real time automated monitoring and alerting
- Daily SAP health checks
- Your own Service Level Manager
- Your own Technical Account Manager
- SAP, ISO27001 and ISAE3402 certifications
- Access to over 30 SAP technical experts – no bureaucracy, talk directly to experts
- Data centers in Norway and Germany
- SLA based on your needs
- Most SAP services needed are part of our default operations, extra services defined in your own service catalog
- We take responsibility for the whole value chain – from data center to SAP application layer